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Newsletter 09/2015

Face to Face with... | David Mansfield


Please tell us a little about (your workplace/business)

I am a Hospitality professional and have been in this field for the last 30 years. Currently I am responsible for 6 Hyatt Hotels in Dubai – Grand Hyatt Dubai. Park Hyatt Dubai. Hyatt Regency Deira, Hyatt Regency Dubai Creek Heights, Hyatt Place Al Rigga and soon to be opened Hyatt Place Baniyas Square.

What is your role at (your workplace/business)?

I am the Area Director/ General Manager for Hyatt Hotels in Dubai. My role is to provide strategic oversight and support for Hyatt properties throughout Dubai.

How long have you been working in the role and where were you working previously?

It’s been 10 months in Dubai now and previously I was General Manager of Grand Hyatt Mumbai and Area Director of Mumbai, Pune and Goa. I was overseeing the strategic and financial performance of Grand Hyatt Mumbai, Hyatt Regency Mumbai, Park Hyatt Goa, Grand Hyatt Goa, Hyatt Regency Pune and Hyatt Pune.

What do you enjoy most about your job?

The best part of my job is dealing with different people. Be it my guests or my associates, each is an unique experience. Apart from travelling the world and staying in different hotels each day gives me a new challenge to think something different which in turn will help me direct my team and help us serve our guests better.

What is the most challenging and difficult aspect of your job?

Managing / balancing the expectations of my key stakeholders

What does a typical day at work look like?

I am an early riser and generally wake up and hit the gym. This helps me de stress and also keeps me fit for my role. Then spending some time with my family over breakfast I head to my office. My typical day starts with checking emails/ my appointment calendar etc.

I start with morning briefings with my Executive Committee members and then have other department meetings/ GM’s/Owner’s meeting etc. Meeting each division head as well as regular conference calls with other offices in Chicago and Zurich is how my day progresses as I have to manage different time zones as well. After a quick lunch I get back to answering my emails. The day ends with a quiet meal with my family, some television and planning my next day.

How do you like to spend your leisure time?

In my spare time I enjoy Golf, Swimming and Surfing. Spending time with family and my children is also my top priority.

Do you have any general comments to make about living in Dubai?

Dubai is a vibrant city and a cultural hub where you get to meet people from different nationalities speaking different languages. It has a lot to offer in terms of travel, trade, culture, food and night life. We have lot of options for both family and single individuals. As it is so well connected to other parts of the world it is easy to plan your vacations. The city’s infrastructure is modern and very updated which makes day to day life smooth. With huge malls offering the best of shopping and entertainment facilities Dubai never has a dull moment!

What is the best piece of advice you could give new arrivals to the business world of Dubai?

Just enjoy the city. Respect the culture and discover so many hidden treasures the city has to offer.

David Mansfield is Area Director / General Manager at Hyatt Hotels Corporation and a member of the ABCD


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